FAQs
Orders & Payments
Which payment methods do you accept?
We accept all major debit and credit cards, PayPal, Apple Pay and Google Pay for online orders. For Click & Collect orders, we can also accept cash on collection.
Are your prices inclusive of VAT?
Yes, all prices shown on IrishBath.ie are inclusive of VAT where applicable.
Can I change or cancel my order?
If your order has not yet been shipped, we will do our best to change or cancel it. Please contact us as soon as possible with your order number at info@irishbath.ie.
Shipping & Delivery
Which countries do you ship to?
We ship to Ireland, Northern Ireland, all EU countries, the United Kingdom, the USA, Canada and the rest of the world.
What are your shipping rates?
We ship any order. Standard delivery is free on orders of €100 and above within Ireland and Northern Ireland. Below that, normal shipping charges apply.
- Ireland & NI: Free over €100, €9 under €100, Express €16, Oversize €50
- EU: €15 under €100, €40 for €100–€500, free over €500, Oversize €85
- UK (except NI): €15 under €150, €25 for €150–€400, free over €400, Oversize €50
- USA & Canada: €25 for 0–2 kg, €60 for 2–5 kg (contact us for 5 kg+)
- Rest of World: €25 for 0–2 kg, €70 for 2–5 kg (contact us for 5 kg+)
How long does delivery take?
- Ireland & NI: 1–5 working days
- EU: 3–7 working days
- UK: 4–7 working days
- USA & Canada: 7–14 working days
- Rest of World: 7–21 working days
Delivery times are estimates and may vary based on couriers and customs.
Do you ship heavy or oversized items?
Yes. Oversize rates are available for Ireland, EU and UK. For international orders over 5 kg, please contact us for a custom quote.
Click & Collect
Do you offer Click & Collect?
Yes, Click & Collect is available from our collection point at:
Unit 7, Century Business Park, St Margaret’s Road, Charlestown, Dublin 11, D11 H023, Ireland.
Please note: there is no walk-in shop at this address. Collection is by prior arrangement only.
When can I collect my order?
Click & Collect hours:
- Mon–Fri: 09:30–20:00
- Sat–Sun: 10:00–16:00
We will email you the confirmed collection day and time once your order is ready. Please wait for your “Ready for Collection” email before arriving.
Returns & Warranty
What is your returns policy?
You can return unused items in their original packaging within 30 days of delivery for a refund. Contact us at info@irishbath.ie with your order number to start a return.
What if my item arrives damaged or faulty?
If your order arrives damaged or faulty, email info@irishbath.ie with your order number and clear photos. We will arrange a replacement or refund in line with our policy.
Is there a warranty on your products?
Most products come with a manufacturer’s warranty. The length depends on the brand and product type. Please check the product page or contact us for details.
Products & Compatibility
What is the difference between slotted and unslotted basin wastes?
Slotted wastes are for basins with an overflow.
Unslotted wastes are for basins without an overflow.
Check your basin type before ordering or contact us if you need help.
What thread size do I need for a basin or bath waste?
Most basin wastes are G1¼″ (32 mm), and most bath wastes are G1½″ (40 mm). Please check your existing plumbing and the product specifications.
Will your taps work with my water pressure?
Most mixer taps require a minimum water pressure (e.g. 0.5 bar or higher). Refer to the product description for exact details or ask your plumber.
What is usually included with a mixer tap?
What is included varies by model and brand. Please check the Product details section on the product page to see exactly what comes with each tap.
Contact & Business Info
How can I contact you?
Email: info@irishbath.ie
Phone: +353 89 960 8750
Or use the chat option available on our shop page when active.
